Please cancel your account at https://customers.hostplay.com/clientarea.php once logged in click the My Services button then request to cancellation.
In the "Why do you wish to cancel?" field state your reason and say you would like a refund. Your account will be cancelled and refunded within 24 hours. You will receive an email back stating you were cancelled at such time. If you don't get this email back within 24 hours we didn't receive your cancellation request and you will be held responsible for any charges as a result.
We will refund you the same day we get the request.
Hosting services carry an unconditional 7 day satisfaction guarantee
Violations of the Terms of Service will waive any refund.
Dedicated/VPS server accounts are not covered by our 7 day satisfaction guarantee.